Regulatory

Nova Solicitors Limited is a company registered in England and Wales Company Registration No. 10048301, the registered office of which is at 1st Floor Front Office, Dean House, 193 High Street, Enfield, EN3 4DZ.  Nova Solicitors is Authorised and Regulated by the Solicitors Regulation Authority (SRA).  The SRA Registration Number for each office is listed above.  The SRA rules can be found at www.sra.org.uk/code-of-conduct.page. A list of Directors can be found at our Head Office for inspection.  Our VAT number: 279 0752 70.

Terms of Business

Please click on Terms & Conditions of Business Tab for our most current information.

Legal Ombudsman

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. If you would like to make a formal complaint, then you can access our full complaints procedure here.https://novasolicitors.com/complaints-handling-policy/

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman please contact them.

Contact details:

Visit www.legalombudsman.org.uk

Call 0300 555 0333 between 9am to 5pm.

Email enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

Online Dispute Resolution Platform

The European Online Dispute Resolution Platform is at http://ec.europa.eu/consumers/odr.  Our Client Care Director is Yasmin Armagan who you can contact for this purpose: yasmin@novasolicitors.com

Diversity

We gather data concerning the diversity of our workforce on an annual basis. A copy of our Diversity Report is available upon request. Please contact Yasmin Armagan if you would like to receive a copy of our latest report.

Cyber Crime Notice 

Please click on ‘Cyber Crime Notice’ Tab for our most current information.

Criminal Finances Act 2017

As a firm, we value our reputation for ethical behaviour and for financial probity and reliability. We recognise that over and above the commission of any crime, any involvement in the facilitation of tax evasion will also reflect adversely on our image and reputation.

We do not tolerate tax evasion, or the facilitation thereof in any circumstances, whether committed by or facilitated by a client, personnel or associated persons/companies.

We are committed to fighting tax evasion and have rigorous policies and procedures in place to detect and prevent the facilitation of tax evasion offences.

We provide regular training on the requirements of the Criminal Finances Act 2017 to all personnel.

We require all personnel to demonstrate the highest standards of honesty at all times and appropriate disciplinary action will be taken wherever tax evasion or the facilitation thereof by any personnel has been proven.

We undertake due diligence on all associated persons/companies to mitigate the risk of facilitation of tax evasion offences and, as part of our due diligence procedures, all agreements with third parties contain suitable provisions to enable termination of such agreements where associated persons/companies are not complying with the provisions of the Criminal Finances Act 2017.

Statement of Compliance – Criminal Finances Act

As a firm, we value our reputation for ethical behaviour and financial probity and reliability. We recognise that over and above the commission of any crime, any involvement in the facilitation of tax evasion will also reflect adversely on our image and reputation.

We do not tolerate tax evasion, or the facilitation thereof in any circumstances, whether committed by or facilitated by a client, personnel or associated persons/companies.

We are committed to fighting tax evasion and have rigorous policies and procedures in place to detect and prevent the facilitation of tax evasion offences.

We provide regular training on the requirements of the Criminal Finances Act 2017 to all personnel.

We require all personnel to demonstrate the highest standards of honesty at all times, and appropriate disciplinary action will be taken wherever tax evasion or the facilitation thereof by any personnel has been proven.

We undertake due diligence on all associated persons/companies to mitigate the risk of facilitation of tax evasion offences and, as part of our due diligence procedures, all agreements with third parties contain suitable provisions to enable termination of such agreements where associated persons/companies are not complying with the provisions of the Criminal Finances Act 2017. 

Our Email Policy

Nova Solicitors is authorised and regulated by the Solicitors Regulation Authority of England and Wales (SRA).  The SRA Registration Numbers is 628998.  Our registered office address is 27A Westbury Avenue London N22 6BS.

The SRA rules and regulations can be viewed can be at www.sra.org.uk/code-of-conduct.page.

A list of our Directors can be viewed at our Head Office for inspection.

All emails sent by Nova Solicitors (The Firm) from the following email addresses:- @Nova Solicitors.com and any attachments therein are sent in confidence and are not intended to be read by any person other than an intended recipient.  The recipient is responsible for conducting the appropriate virus checks, and while appropriate security measures are in place, we give no warranty, express or implied, that this email is free of viruses or that its transmission has been secure.

If you receive an email from The Firm in error, please contact the sender immediately or contact us on info@novasolicitors.com.  Any use, disclosure copying dissemination or any alternation of our emails or any information contained in them to anyone other than an intended recipient is strictly prohibited. Any emails sent in error must be deleted from your system immediately.

Any views expressed by an individual within any email communication from This Firm which does not constitute or record legal advice, do not necessarily reflect in the views of The Firm.

Emails may be susceptible to data corruption, an interception and unauthorised amendments. This Firm will not be liable for any losses arising from any such corruption, interception or amendment, nor for the consequences of any viruses being passed on.

Internet communications are not secure, and we accept no liability for any abuse of such communications by third parties nor any alteration or corruption during transmission nor any damage or loss caused by any virus or another defect. PLEASE READ OUR CYBER CRIME POLICY.

Any and all communications sent to us may be monitored and/or stored by us to ensure compliance with relevant legislation, rules and policies.  All communications are handled in full compliance with the Data Protection Act 1998.  Details of our nominated representative under the Data Protection Act 1998 can be obtained by emailing us on info@novasolicitors.com.

Any offers, communication, advise, contents or attachments contained in any of our email communications are subject to The Firms’ Standard Terms of Business and Terms of Engagement.

We do not accept any service of proceedings by e-mail.

We do not accept Notices to Complete, Special Notices by email. You may send any such notices by email to us, where time is of the essence, but we will not treat them as received until they are received in the normal way through the post and in accordance with the Contract.

We may monitor e-mail communications in accordance with applicable law and regulations.

Nova Solicitors’ VAT registration number is 279 0752 70.

How can we help you? Please call us on +44 (0) 0203 489 7010 to arrange a mutually convenient time to discuss how we can assist you. Alternatively, Email us on info@novasolicitors.com.   We will have a chat about your needs, you can ask us any questions you have and we will be happy to have a No Cost or Obligation initial chat with you which we are sure you will find useful.